Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us

Payments

We currently accept the following secure payment options:

  • Visa Card

  • Master Card

  • AMEX

  • PayPal

If you experience any payment issues, please reach out to our support team at

Phone: +386 69 970 531

Email: info@nordikinder.com

Address: Malija 65b, 6310 Izola, Slovenia

Returns

30-Day Return Window

You may return items within 30 days of receiving your order. To be eligible, you must initiate a return request within this timeframe.

 

Return Conditions

To qualify for a return, the item must:

  • Be in new, unused condition
  • Have all original tags attached
  • Be returned in the original packaging

Important: Items that are damaged, used, missing parts, or not in their original condition due to reasons other than our error will not be accepted. Additionally, returns requested after 30 days from delivery cannot be processed.

To start a return, please contact us within 30 days of delivery with:

  • Your order number
  • Photos of the product to confirm its condition

Once approved, we’ll provide return shipping instructions.

Covered by the customer unless the item is defective or incorrect.

If you receive a damaged or incorrect item, please contact us immediately at info@nordikinder.com with your order number and photos. We will arrange a replacement or refund.

 

Shipping

Delivery Time Formula

Total Delivery Time = Handling Time + Transit Time

Handling Time: 1–3 business days (Monday to Friday).

Transit Time: 3-5 Business Days (Monday to Friday).

Total Estimated Delivery Time: 2-4 business days (Monday to Friday).

Order Cut-off Time: 5:00 PM (GMT+01:00) Central European Standard Time (Ljubljana)

If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us as soon as possible for assistance.

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Contact Us

Company Name: Rombello d.o.o.

Website Name: Nordikinder

Registration Number: 8198306000

Phone: +386 69 970 531

Email: info@nordikinder.com

Address: Malija 65b, 6310 Izola, Slovenia

Customer Service Hours: Monday-Friday: 8 am-8 pm CET
Responses within 24 hours

VAT ID: SI 60307609

Contact: Here